Privacy Policy
Removal Van Marylebone Privacy Policy
This Privacy Policy explains how Removal Van Marylebone collects, uses, stores and protects personal data belonging to its customers and prospective customers in the Marylebone area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all individuals whose personal data we process in connection with our removal and related services in the Marylebone area, whether you contact us, request a quote, make a booking, or otherwise interact with us.
Data Controller
Removal Van Marylebone is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data in relation to our services.
What Personal Data We Collect
We collect and process different categories of personal data, depending on how you interact with us and the services you request. This may include:
Identification and contact details, such as your full name, postal address, service address, email address and any other contact information you choose to provide when you request information or book our services.
Service and booking details, such as origin and destination addresses for moves, property access details, dates and times of service, details of items to be moved, and any particular instructions you provide.
Communication data, such as the content of emails or messages you send to us and any notes we make in the course of providing quotations or services.
Billing and payment information, such as details necessary to issue invoices, records of payments received, and basic transaction information. We do not retain full payment card information where payments are processed through secure third party providers.
Technical and usage data, where applicable, such as basic information about how you use our website, including device type, approximate location, pages accessed and enquiries submitted. This may be collected through standard web server logs and similar technologies.
How We Collect Personal Data
We may collect personal data directly from you when you contact us by telephone, through a website contact form, by email, or in person. We may also collect data when you ask for a quotation, confirm a booking, or communicate with us in relation to an existing or completed service.
In some cases, personal data may be provided by another individual acting on your behalf, for example where a landlord, letting agent, or relative arranges a removal service for you. Where this occurs, we rely on that person having your authority to share your personal data with us.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. The main purposes and lawful bases are as follows:
To provide quotations and respond to enquiries. We use your contact and service details to supply you with information and quotations at your request. The lawful basis is that processing is necessary to take steps at your request prior to entering into a contract.
To perform a contract with you. When you book a service with Removal Van Marylebone, we process your personal data to organise and carry out the removal or related services. This includes arranging logistics, communicating with you, and managing your booking. The lawful basis is that processing is necessary for the performance of a contract.
To manage payments and accounting. We process billing and transaction data to issue invoices, record payments, and comply with financial and tax obligations. The lawful bases are performance of a contract and compliance with legal obligations.
To communicate with you about our services. We may contact you about changes to our terms, service updates, or important information relating to your booking. The lawful basis is performance of a contract and our legitimate interests in keeping customers informed.
To maintain and improve our services. We may use non-excessive customer data for internal analysis, service improvement, and record keeping. The lawful basis is our legitimate interests in running and improving our business, provided your rights and freedoms are not overridden.
To comply with legal and regulatory requirements. We may process personal data where required to meet our legal obligations, for example for tax, insurance, or regulatory reporting.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The specific retention periods may vary depending on the type of data and our legal obligations.
In general, we retain core customer and booking records for a period aligned with applicable limitation and tax laws, after which they are securely deleted or anonymised. Enquiry data that does not lead to a booking may be kept for a shorter period to enable us to respond to follow-up questions and manage our business records.
Where we no longer need personal data for the purposes for which it was collected and no legal obligation requires its continued retention, we will securely delete or anonymise that data.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors. We may use third party service providers to help us operate our business, such as information technology providers, secure payment processors, accounting or administration support, and vehicle or equipment providers. These third parties act as data processors on our behalf and are only permitted to process your personal data in accordance with our instructions and applicable data protection laws.
Professional advisers and insurers. We may share data with professional advisers, such as accountants or legal advisers, and with insurers in connection with our business operations, where necessary and proportionate.
Legal and regulatory authorities. We may disclose personal data where required to do so by law, regulation, or legal process, or where we reasonably consider disclosure necessary to protect our rights, the rights of our customers, or the safety of individuals.
Where personal data is shared with third parties acting as processors, we ensure that appropriate contractual and security safeguards are in place to protect your information.
International Data Transfers
Our intention is to keep personal data within the United Kingdom or the European Economic Area wherever possible. If it becomes necessary to transfer personal data to a country outside these areas, we will ensure that adequate safeguards are in place, such as relying on adequacy regulations or standard contractual clauses, and we will take steps to protect your data consistently with applicable law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to personnel and processors who need it for legitimate business purposes and who are subject to obligations of confidentiality, as well as implementing secure storage and handling procedures.
Your Data Protection Rights
Under data protection law, including the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:
Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data and certain related information.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. In some cases, you can ask us to restrict the processing of your personal data, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms or where processing is required for legal claims.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Removal Van Marylebone, or if you have questions or concerns about this Privacy Policy or our handling of your personal data, you may contact us using the usual contact details you use for our services.
You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve any issue directly.
Scope and Updates to This Policy
This Privacy Policy applies to all Removal Van Marylebone customers and prospective customers in the Marylebone area and to all personal data we process in connection with providing our removal and related services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will take effect from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
